code of professional practice for social care

Do you know there’s a Code of Professional Practice for social care workers in Wales? 

The Code tells all social care professionals what they must do and how to behave so that they all work to the same high standards.

If you’re receiving care or support from a social care worker, the Code will also help you understand how they should behave towards you - and how their employers should help them provide the best of care.

If you are a social care worker or employer, the Code empowers you to put the well-being of individuals at the centre of decisions about their care and support and gives practical guidance on how to meet the objectives of the Welsh Government’s Social Services and Well-being (Wales) Act.
It is relevant to the whole social care workforce, whether registered with the Care Council, or not.

> Code of Professional Practice for Social Care (full PDF version)

> Code of Professional Practice for Social Care (easy read PDF version)

> Code of Professional Practice for Social Care - A summary for children and young people (PowerPoint)

> Audio versions and links to the app are available on our Code of Professional Practice resources page

The Caring with Pride campaign - get to know the Code

To help make sure all social care workers in Wales have the skills and knowledge to work to the Code, the Care Council is running a campaign to encourage them to Care with Pride.

Caring with Pride offers a range of training materials and challenges workers to show how well they know the Code by completing an on-line test. Workers who pass the test will get a Caring with Pride certificate. The test and training materials can be found on our Learning Zone. If you are a social care worker or employer, you can find out more about Caring with Pride and access other materials on the Code on our Code of professional practice resources page.

Our Code is not a secret

The campaign also aims to make sure that you and your family know what to expect from social care workers. They are expected to provide you with the best care services and the support you need to live your life in the way you want.

They will work in partnership with you and your family to make sure your voice is heard, you have a choice about the type of care and support you get, and control over the way you receive it.

What the Code says

To provide you with the best of care, social care workers must:

  • Respect your views and put your needs first.

  • Gain your trust and confidence.

  • Help you be safe and healthy.

  • Respect your rights while keeping you and other people safe.

  • Be honest with you.

  • Make sure they have the knowledge and skills to do their job well.

What to do if you feel you or your family are not receiving this standard of care 

If you feel you are not getting the standard of care you should:

  • Talk to your social care worker’s employer, share your concerns that the Code of Professional Practice is not being met and ask them how they will address your concerns

  • If you are still not happy and your concerns have not been dealt with, ask for a copy of their complaints procedure to guide you on what to do next

  • If you are still concerned and the worker is registered with the Care Council for Wales,  you can contact our Fitness to Practise team on

  • If you are concerned about the standard of care provided by a company or organisation, please contact the Care and Social Service Inspectorate Wales (CSSIW)

Further information and resources

We have produced a range of resources to help you learn more about the new Code.

> Code of Professional Practice resources 

> FAQs about the Code of Professional Practice for Social Care

> Caring with Pride - Workbook and knowledge test

> Our Code is not a secret - Public leaflet