2 August Care Council at the National Eisteddfod Electronic Assistive Technology, Welsh medium resources for the sector... all this and much more at the National Eisteddfod! more…
7 October BASW Cymru Social Work Awards BASW Cyrmu's awards are now in their 5th year and open to all social workers in Wales, whether they are BASW members or not. more…
6 November The future of the Foundation Phase and childcare in Wales This seminar will assess progress in delivering the Welsh Government’s Building a Brighter Future: Early Years and Childcare Plan, which sets out priorities over the next ten years for improving the quality of childcare, child development and early education in Wales. more…
7 September IFSW European Seminar This International Federation of Social Workers seminar has a beginning, middle and future, bringing social workers together. more…
- Latest News
25 July Tell us what you think about our work We’re now working on the Care Council’s next three-year strategy and we’d like your views to influence what goes into it more…
18 July Blog - Reflecting on the Joint World Conference on Social Work Blog - Chief Executive Rhian Huws-Williams reflects on the Joint World Conference on Social Work, Education and Social Development in Melbourne. more…
9 July New member appointed to the Care Council for Wales Deputy Minister for Social Services, Gwenda Thomas has announced the appointment of Councillor Simon Hancock as a new member to the Care Council for Wales. more…
7 July Your chance to nominate a social worker for an award Nominations are being sought for the fifth BASW Cymru Social Work Awards, which aim to recognise and celebrate excellent social workers and their practice. more…
4 July £10m for the Care Council for Wales to support the regulation and training of the social care workforce The Deputy Minister set out her requirements in a letter to the Care Council setting out priorities and the budget available to deliver its activities. more…
2 July New Programme - Care Council TV New video magazine programme that brings you the latest developments from the Care Council. more…
Conduct and Practice of Registered Workers
The Care Council’s conduct procedures apply to referrals received before 1 April 2014. If you are unsure when a referral was made, please contact:
Investigations Team on 02920 780648 or
Hearings Team on 02920 780643 or
The main purpose of the Care Council’s conduct process is to make sure those on the Register (registrants) are safe and accountable.
Taking action when a registered worker (registrant) does not meet the standards set in the Code of Practice for Social Care Workers will mean better services for those using social care and improve the general public’s confidence in social care services.
What happens if a complaint is made to the Care Council for Wales?
If we receive a complaint that a registered social care worker may not have met the standards set in the Code of Practice the Care Council may investigate the matter according to the Care Council for Wales Conduct Rules 2011 and may refer to an Investigating Committee and the Conduct Committee.
For more information regarding the complaints procedure please go to the ‘How to complain about a worker’.
What rules and regulation govern the conduct processes?
Registration Rules and Conduct Rules
The Care Council works to a set of rules for registration, and rules for conduct.
The Registration Rules set out the registration procedure, and the constitution and responsibilities of the Registration Committee
The Conduct Rules outline the constitution, responsibilities and procedures of the Investigating Committee, the Conduct Committee and Health Committee, and the Restoration Committee.
The Rules are drafted by the Care Council and the Deputy Minister for Health and Social Services of the Welsh Government approves them.