24 June Delivering Together: It’s about all of us Delivering Together: It’s about all of us more…
29 January Care Council Board meeting Care Council meetings are open for the public to attend by prior arrangement. Please confirm beforehand with Llinos Bradbury on 029 20 780 540 or email@example.com more…
26 March Care Council Board meeting Care Council meetings are open for the public to attend by prior arrangement. Please confirm beforehand with Llinos Bradbury on 029 20 780 540 or firstname.lastname@example.org more…
7 September IFSW European Seminar This International Federation of Social Workers seminar has a beginning, middle and future, bringing social workers together. more…
- Latest News
20 January Residential Child Care Seminars 2015 The Care Council is holding two Seminars for Residential Child Care Workers. more…
20 January Five reasons to apply for an Accolade There are so many good reasons to apply for an Accolade. Take a look at our top five reasons and visit our website to get started on your own application. more…
19 January Welsh Language Skills in your Workforce - new resources The Care Council is pleased to respond to the demands of the sector by launching these new resources. They contain some easily applied suggestions on how to go about ensuring that your services consider and respond appropriately to the needs of those individuals who use the Welsh language within care services. more…
14 January Findings published from study of adult care home managers The study, commissioned jointly by the Care Council and the Care and Social Services Inspectorate Wales (CSSIW), sought to improve understanding of factors influencing the recruitment and retention of managers of care homes for older adults, with and without nursing provision, across all sectors more…
9 January Catch up with the all the action from the Western Bay social care partnership conference Catch up with the all the action from the Western Bay social care partnership conference (SCiP) more…
22 December Registered Managers Forum 2014 The Care Council Registered Social Care Managers Forums were held during September and October this year with a lot of interest shown by registered managers; in fact it proved to be the most attended registered Managers Forum to date. There were over 200 responses to the invitation and over 150 managers who attended five forums across Wales. more…
Conduct and Practice of Registered Workers
The Care Council’s conduct procedures apply to referrals received before 1 April 2014. If you are unsure when a referral was made, please contact:
Investigations Team on 02920 780648 or
Hearings Team on 02920 780643 or
The main purpose of the Care Council’s conduct process is to make sure those on the Register (registrants) are safe and accountable.
Taking action when a registered worker (registrant) does not meet the standards set in the Code of Practice for Social Care Workers will mean better services for those using social care and improve the general public’s confidence in social care services.
What happens if a complaint is made to the Care Council for Wales?
If we receive a complaint that a registered social care worker may not have met the standards set in the Code of Practice the Care Council may investigate the matter according to the Care Council for Wales Conduct Rules 2011 and may refer to an Investigating Committee and the Conduct Committee.
For more information regarding the complaints procedure please go to the ‘How to complain about a worker’.
What rules and regulation govern the conduct processes?
Registration Rules and Conduct Rules
The Care Council works to a set of rules for registration, and rules for conduct.
The Registration Rules set out the registration procedure, and the constitution and responsibilities of the Registration Committee
The Conduct Rules outline the constitution, responsibilities and procedures of the Investigating Committee, the Conduct Committee and Health Committee, and the Restoration Committee.
The Rules are drafted by the Care Council and the Deputy Minister for Health and Social Services of the Welsh Government approves them.