29 January Care Council Board meeting Care Council meetings are open for the public to attend by prior arrangement. Please confirm beforehand with Llinos Bradbury on 029 20 780 540 or email@example.com more…
26 March Care Council Board meeting Care Council meetings are open for the public to attend by prior arrangement. Please confirm beforehand with Llinos Bradbury on 029 20 780 540 or firstname.lastname@example.org more…
7 September IFSW European Seminar This International Federation of Social Workers seminar has a beginning, middle and future, bringing social workers together. more…
- Latest News
21 November Minister and Older People’s Commissioner to address Board The next public meeting of the Care Council Board will welcome two special guests. more…
20 November Congratulations to the Lost in Art project Warm congratulations to the Lost in Art project, Denbighshire Council Council on winning one of the Marsh Awards for Excellence in Gallery Education. This is an annual Engage award aiming to recognise those working in gallery education who have shown dedication or innovation in their work. more…
20 November Missed the 'Getting in on the Act' conference in Cardiff? Missed the 'Getting in on the Act' conference in Cardiff? more…
17 November Care Council annual review 2013/14 published Regulation is more effective when it links closely to the development of the social care workforce. more…
11 November Missed the 'Getting in on the Act' conference in Swansea? Missed the 'Getting in on the Act' conference in Swansea? more…
10 November Care home report reinforces importance of quality leadership and continuous investment in workforce The Care Council has welcomed today’s (10 November) report into care homes, which has reinforced the importance of the work it is doing to raise standards among managers and workers supporting older people in Wales more…
Conduct and Practice of Registered Workers
The Care Council’s conduct procedures apply to referrals received before 1 April 2014. If you are unsure when a referral was made, please contact:
Investigations Team on 02920 780648 or
Hearings Team on 02920 780643 or
The main purpose of the Care Council’s conduct process is to make sure those on the Register (registrants) are safe and accountable.
Taking action when a registered worker (registrant) does not meet the standards set in the Code of Practice for Social Care Workers will mean better services for those using social care and improve the general public’s confidence in social care services.
What happens if a complaint is made to the Care Council for Wales?
If we receive a complaint that a registered social care worker may not have met the standards set in the Code of Practice the Care Council may investigate the matter according to the Care Council for Wales Conduct Rules 2011 and may refer to an Investigating Committee and the Conduct Committee.
For more information regarding the complaints procedure please go to the ‘How to complain about a worker’.
What rules and regulation govern the conduct processes?
Registration Rules and Conduct Rules
The Care Council works to a set of rules for registration, and rules for conduct.
The Registration Rules set out the registration procedure, and the constitution and responsibilities of the Registration Committee
The Conduct Rules outline the constitution, responsibilities and procedures of the Investigating Committee, the Conduct Committee and Health Committee, and the Restoration Committee.
The Rules are drafted by the Care Council and the Deputy Minister for Health and Social Services of the Welsh Government approves them.