Conduct and Practice of Registered Workers

The main purpose of the Care Council’s conduct processes is to ensure a safe and accountable social care workforce.

Protecting service users and the public and upholding standards in the social care sector is an important task. Taking action when a registered social care worker (registrant) does not meet the standards set in the Code of Practice for Social Care Workers will mean better services for those using social care and improve the general public’s confidence in social care services.

What rules and regulation govern the conduct processes?

Care Standards Act 2000

The Care Standards Act 2000 established the Care Council for Wales (Care Council). 

The Care Council was established in 2001 to promote high standards of conduct and practice among social care workers and high standards in their training.  

The aim is to ensure that this will improve safeguards for users of social care services and that they can rely on a workforce that is properly trained, appropriately qualified and effectively regulated.  In addition, the Care Council’s work in regulating the social care workforce is essential to enhance public protection for service users and to ultimately increase public confidence in the social care sector. 

The Act also sets out the requirement to produce Codes of Practice for Social Care Workers and Employers of Social Care Workers.

Registration and Conduct Rules

The Care Standards Act 2000 also requires the Care Council to establish rules for registration, and rules for conduct which determine the circumstances in which a person’s registration will be granted, renewed, removed, restored, suspended or a suspension or condition terminated, or altered. 

  • The Registration Rules set out the registration procedure, and the constitution and responsibilities of the Registration Committee. 

  • The Conduct Rules outline the constitution, responsibilities and procedures of the Investigating Committee, the Conduct Committee, the Health Committee and the Restoration Committee.

 The Rules are drafted by the Care Council and the Deputy Minister for Health and Social Services of the Welsh Government approves them.

What happens if information is given to the Care Council for Wales?

If we receive information that states a registered social care worker may not have met the standards set in the Code of Practice the Care Council may investigate the matter according to the Care Council for Wales Conduct Rules 2011.

What happens next?

We will look carefully at all the information we receive. If it is clear that the information is about a registered social care worker and calls into question their suitability to remain on the register, the matter may be referred to an Investigating Committee for consideration.