These pages explain how the Care Council deals with complaints and concerns about social workers and social care workers that have been reported to us.

When can the Care Council take action?

The Care Council has a duty to investigate complaints of alleged misconduct made against registered social workers, social work students and social care workers in Wales who allegedly do not meet the standards set out in the Code of Practice for Social Care Workers.

Misconduct means conduct which calls into question the suitability of a registrant to remain on the Register.

The Care Council can take action when it receives this information and there is a process for investigating information and imposing sanctions on those whose suitability to remain on the Register and work in the social care sector in Wales is brought into question, including suspending and removing registrants from the Register.

The full details of the conduct process can be seen in the Conduct Rules.